YOUR QUESTIONS ANSWERED
Signing up for music lessons often comes with multiple questions, so here we have answered the most popular ones for you! If you have any other questions though, please don't hesitate to get in touch by email or by phone: 425.208.2119.
How do I sign up for lessons?
On the top right of the website, click the 'ENROLL' button and fill out the form. We will be in touch within 24 hours about setting up an intro lesson in your home.
I don't see the instrument listed that I want to learn?
If you don't see the instrument that you want to learn listed on our website we would love to hear from you. Send a quick email to our office, we would love to connect you with a local teacher that comes with our recommendation!
How do I pay for lessons?
We like to make payment as easy and convenient as possible for you. We email invoices in the final week before the first of the month and payment is due on the date listed in your invoice. Payments made after the final due date will incur a $20 late fee.
Auto Pay: Give us a call to set up auto payment, you'll still receive your emailed invoice for your review, then sit back, relax knowing the total invoice amount will be automatically debited on the first of every month with a 3.5% credit card processing fee.
Pay Online: Through your digital invoice, you can quickly and safely click on the secured link sent through Intuit and make payment by completing a simple form. If you like, create an account to make it even easier the next time around, just please remember to pay on time!
Check: Through your digital invoice, you'll receive our mailing address should you prefer to send a check in the mail.
Card Payments: We are more than happy to accept payment via debit and credit card through our online system, or through auto pay. As a growing music school trying to keep our prices as reasonable as possible, at this time it is necessary for us to pass the 3.5% card processing fee onto our customers. Just let our office know that you want to pay by card when your invoice arrives, and we will happily get you set up. It's simple!
What is your cancellation policy?
Your lesson time has been specifically reserved for you. We ask for 24 hours of notice for cancellation to allow our teachers time to finalize their schedule each day. A late cancellation fee will apply if there is a cancellation inside of 24 hours. Please contact your teacher directly to cancel your lesson.
What if the student is sick?
We know that sickness is an inevitable thing when it comes to kids, school and playing outside. We ask that if you consider your child not well enough to be at school, that you would cancel the lesson with your teacher. Since we travel to many students homes all day, we not only don't want to be catching any bugs but more importantly, don't want to be spreading the sickness to all our other students that day. Learning a musical instrument is quite hands on, and germs can spread incredibly quickly. It's always a good idea to have some sanitizing wipes near your instrument to make sure your instrument is kept germ-free!
Please note our 24-hour cancellation policy still applies for lessons cancelled due to illness, and you may be charged for not giving more than 24-hours notice. We will try our best to scheduled a make-up lesson with you, but we cannot guarantee an additional time can be arranged within the same month as your cancelled lesson.
How do I get books for lessons?
Don't worry about having to swing by the music store every few months, our teacher will take care of ordering books for you! We will automatically include the cost of your book on your next invoice.
Do you offer recitals?
Yes! We offer recitals biannually in May and December. We don't require students to attend, but we think they are too fun not to attend. We don't do big, scary stages and spotlights in a dark room. We do relaxed, fun, friendly, and lots of clapping recitals at Northwest Pianos in Bellevue. There is a small charge for students performing at the recital to cover engraved medals and certificates.
What about Exams and Competition?
We offer exams through the Associated Board of the Royal Schools of Music, read more by clicking the link. These exams are comprehensive through both music theory as well as performance and give students a world-renown platform from which to enter for scholarships and college music programs. Competitions are also a great way of getting involved in music locally and meeting fellow musicians. Get in touch with your teacher to find a competition that might suit you and your instrument.
Help! My child isn't practicing?
If you ask your teacher if they grew up being the perfect musician and practiced an hour every day, you'll probably discover that wasn't quite true for them. All kids, and even adults go through short, medium and long phases of not wanting to practice quite as much as they have in the past. If our parents had stopped us right there and then thinking our love for the instrument was finished, where would we be today? Persistence through those hard-to-practice times is key, and allowing kids the space to take times where they might practice a little less than expected. One of the best things you can do is talk to your teacher, they might be able to come up with some great ideas for ways to change the lesson up, add or remove elements of the lesson goals and make the learning more fun during that season!
Do you teach during holidays?
Our teachers don't teach on July 4th, Thanksgiving Day and Christmas Day, the rest of the holidays though, you'll usually find our teachers are available and expecting to teach lessons! Your best bet is to touch base with your teacher directly to make sure.
Have you checked to make sure our teacher is safe?
Rest assured, our interview process is thorough and extensive. We not only have multiple members of our team interview prospective teachers, we also run FBI background checks on all our teachers, have them complete the NSPCC Child Protection in Music Awareness Course and require them to attend lessons under no influence of alcohol or drug substances.
Do you offer referral incentives?
While we occasionally offer incentives to promote specific instruments, we do not have a general incentive program. Why? Well, we want new students to know that their friends, family and colleagues are referring us because they truly believe in our great teachers and not because of any incentives we might be offering. We are so thankful to each and every one of our students and families who spread the word about AWSOM, we couldn't do this without you. We value your kind words and recommendation greatly.
Have a Different Question?
If you are interested in finding out more about taking lessons with us or have a question/comment not addressed above, please fill in the form below. We'll be in touch with you within 24 business hours to address all your questions..