TERMS & CONDITIONS
Complicated terms and conditions are a pain to read and have hidden agendas. We wanted to keep ours simple and easy to read. It's also worth visiting our Questions page, if there's anything else that is left unanswered for you!
By accepting our terms and conditions, you agree to the following:
When do i pay for lessons?
We like to make payment as easy and convenient as possible for you. We email invoices one week before the first of the month and payment is due on the first of each month. Payments made after the 5th will incur a $20 late fee.
Auto Pay: Give us a call to set up auto payment, you'll still receive your emailed invoice for your review, then sit back, and relax knowing the total invoice amount will be automatically debited on the first of every month including a 3.5% processing fee passed on from the card company.
Pay Online: We welcome payment by credit and debit card, just let us know you'd like to pay this way, and we'll add a 3.5% processing fee from the card company. Then you can quickly and safely click on the secured link in your invoice sent through Intuit and make payment by completing a simple form. If you like, create an account to make it even easier the next time around.
Check: Through your digital invoice, you'll receive our mailing address should you prefer to send a check in the mail by hand or through bill pay. There is no processing fee for this payment type.
What is the cancellation policy?
We request 24 hours of notice for cancellation to allow our teachers time to finalize their schedule each day. A late cancellation fee of equivalent to the lesson cost will apply if there is a cancellation inside of 24 hours. Please contact your teacher directly to cancel your lesson.
Am i locked into a contract?
Absolutely not. There's enough contracts around our lives that we definitely don't need any more for music lessons. We just follow the simple guidelines of:
1. Please contact your teacher and our office to let us know if you are ending lessons with your teacher, and if possible an explanation helps.
2. If students take prolonged breaks of more than 3 weeks, we may have to give up your space to another student on our waitlist. When you are ready for lessons again, you'll need to re-apply by completing our enrollment form.
3. Sometimes things come up on a regular basis that clash with music lessons. We ask that you keep your music lesson date and time a priority, and do your best to work around it in the schedule. Where students are regularly cancelling lessons, the teacher may take the decision to end lessons. Our teachers depend on a reliable and steady income so need to fill their schedule with students who can commit to regular lessons.
is our teacher safe?
Rest assured, our interview process is thorough and extensive. We not only have multiple members of our team interview prospective teachers, we also run FBI background checks on all our teachers, have them complete the NSPCC Child Protection in Music Awareness Course and require them to attend lessons under no influence of alcohol or drug substances. All of our teachers are contractors, and as such act independently from AWSOM. We cannot guarantee their decisions, and we do not represent them in the event of any accusations. AWSOM acts as a facilitator matching students with teachers, but offer no guarantees to our teachers or students of the safety of either.